M. 30 Dec 2022. Re: Moving virgin media wall socket. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. This video will show you how to install a Virgin Media extension cable. You could get up to £200 paid off. If you can get Quickstart, you can choose one of two delivery options. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Connect a pair into pins A & B. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. • Plug the TV Box into a nearby mains socket. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The SSIDs must be the same and broadcast enabled. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. . I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Location. My dad bought the 1gbps package and arranged the delivery for - 5273209. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). 04kg, it will easily fit under – or even alongside – any TV. I then unplugged the Pod and plugged it back in again and then it worked. . Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 0 Kudos Reply. Tudor. Thank you for your help. . GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I am not currently a virgin media customer. This means that the broadband router can be installed at either location and both will need ADSL filters. Browse Virgin Media Virgin. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. I'm due to have Virgin Media installed next weekend with both TV & broadband services. g. 95. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. A Ti-Vo was installed in one of the upstairs bedrooms. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Koda. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. Plug the power supply into a mains socket. Its a flat £25 charge to move the connection points and rebalance power levels. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. This will allow a RJ11 socket at the telephone. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. A Virgin Media wall socket is simply a point of entry into your home. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Connect the black-banded end of the isolator cable to the socket of your Hitron. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Re: Move Virgin wall socket. 2: Seeker. Push the red label end of the white cable, into the wall socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. Feb 22, 2022. on 27-10-2022 09:24. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Your "loss of signal" point is a good one. I'm just waiting on VM to contact me on here now to arrange it. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. You may still need to pay an activation fee, but some deals will offer activation for free. Not had any success calling. DTully. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. . Virgin Media Wall Socket Example 2. I have sent you a direct message to allow us to do this with you in a private space. Background I moved in around 3 weeks ago. Best of all, for many, it’s a free upgrade. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. The steps that the Virgin. Go to Account settings, then Account details b. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. 0 Kudos. Don't touch it. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. 1. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Plug the cables into the Hub. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Plug the cables into the hub. The RJ11 sockets will be redundant. All our services will be set up so, once you’re in your. 10 July 2014 at 4:57PM in Techie Stuff. cheshire_man. Browse Virgin Media Virgin Media Community. Turn on your TV and get connected. But this is provided you already have an undamaged Virgin Media socket. However, I do not have any of the specified wall sockets available. Really important:. Turn on and get connected. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. Virgin Media services are only available in eligible Virgin Media network areas. the box should be inside your house. The second two black cables are from a satellite dish, used by. It is possible to re-enable the existing sockets with this CV21 upgrade. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). 29/07/15 - 16:50 #1. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Account - Mobile. Which was great as that is in a better location than my master Socket was. I can’t find a wall socket anywhere that matches those indicated by virgin. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. Last edited: 21 Jul 2010. Sometimes there is no wall box, just a trailing cable. Virgin Media have used the Openreach socket to provide telephone services. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Hope this helps, I'm sure another poster will answer your question better. The Gamer Lounge. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). Turn on and start the Box. TV & FM Radio Sockets. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . In any case your contract prohibits you moving it yourself. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. I have had - 5266681. We can certainly get a move of the equipment / wiring done. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 1. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. the street is enabled for the service. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. Ultrafast Broadband. Reply. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. 1 Attach the base 1. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. In response to Llfamily. VM don't use fibre inside the property. Country. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. To double check, as we know the red cable is working, try putting that into the other sockets to see if the lights come on. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Options. A single cable modem can also be added to the same wiring backbone in your house. Manufacture sure. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. PS. on 19-04-2022 19:46. socket. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I hav. You might also need to change it if your current package isn’t available at your new address. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. u just run a long cable from the box inside to whatever room u want. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. Please look out for the private message and we can get started. Tudor. can someone contact me about moving a TV point please. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Re: Using existing Bt sockets with virgin. 2) The current location of your Hub. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Powerlines use your home's electrical wiring to connect devices. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The two sockets on the wall on the RHS are telephone sockets. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. - 5109379My Virgin Media App. What needs to be done is for the new Virgin Media CV21 connection. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Encantador Posts: 678 Forumite. Tudor. My Virgin Media App. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. So, a 50 minute broadband, TV and phone. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. I'm a Very Insightful Person, I'm here to share knowledge. The only phone socket available is the TEL1 socket on the back of the VM hub. Chris. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. When you’re booking your move, let us know if you want to choose a new package for your new home. We only have the Open reach Master socket 5C. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. You can discuss the preferred layout with the VM technician. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. I therefore need to get the virgin internet from the front room to the offic. Your telephone service from any of the UK Service Providers, other than Virgin. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Has anyone else experience this an. Or the virgin cable that comes into ur property at the moment pull out and. As I'm moving it back to the original location, is. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. It has two outputs on the left of the wall box. Options. 95. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. So you can either unscrew this one & push on the connector provided in the Quick Start pack. New Euro outlet. You’ll need to return your Virgin Media Hub. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. • Connect the end of the 1. Options. Booking an engineer is easy with Virgin Media. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. You could get up to £200 paid off. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. You can test they’re secure by checking they don. See where this Helpful Answer was posted. g. Cable TV & Virgin Media TV Boxes & Services . I've gone for Veetop Flat Ethernet Cables 1. We can certainly get a move of the. Tool for removing cable box. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Virgin Media. nothing to do with the outside boxs. 0 once you have your QuickStart box. Calling a virgin landline - Ringtone had changed. Dave. KIDDERMINSTER. This follows on from an appointment made for last week. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. Got my virgin media self install kit but I don't have a virgin socket. I am so sorry to hear that you seem to be missing a wall socket in the home. 1. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. . Does your wall socket look different? Your wall socket may have adenine mate attached into it. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Tudor. Pack our kit. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Feed this disconnected extension wire into the VM socket and. Also there will be an external, often brown, omnibox. 1 ACCEPTED SOLUTION. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Account - Cable. You need a small spanner to remove this. The other is marked TV, & this is used for TV & Broadband. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. Following the installation and verification of its functionality, you can browse the web or. All the cabling is the property of Virgin Media and must not be touched. Choose your package. Praying the white is the virgin one. Simplistic way will be running cable round the top of the skirting mate. My Virgin Media App. 3. #VirginMedia #VirginMediaQuickStart #V. Fibre Broadband. 0 Kudos. 4 2 Within 2 minutes press theSocket. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Checked every. I wanted to check with people on here before trying to get an engineer in, just. Business, Economics, and Finance. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. Please help. To get the cable removed or reburied, I'll need to get. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. A coax cable will also need to be installed by Virgin Media for the live TV signals. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Book your move Once you know you can use our services at your new address, get in touch to book your move. Plus, again optionally, a cable will be run to a phone socket for the phone service. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. . Thank you. Moving the cable , disconnecting the box , then reconnecting is very easy. Is there anyway we can book an. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. The new fibre phone line is designed to work with the same phones as the old copper line. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running across the front of. You can discuss the preferred layout with the VM technician. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. You should be able to do it on a call to CS. Even sitting in the room above the router, the WiFi was dreadful. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. Remember, have your Virgin Media network name and WiFi password ready. Account - Mobile. Make sure to take our kit with you when you move. Plug the cables into the Hub. Push the white cable with the black label into the Hub. Moving a Virgin Superhub. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. You might also need to change it if your current package isn’t available at your new address. See if this works. Options. There is an access panel in the ceiling for pipes and cables. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. on 17-03-2023 15:45. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. 26-07-2023 8:48:18 PM. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. The new cables from your Quick Start kit will be push fit. All you need is a set of Powerline adaptors. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. I’ve got. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. 2. Tudor. Make sure the Hub is switched on at the back. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Sign in to My Virgin Media a. SpeedWow can’t wait to have a BQM looking like this. 8 March 2011 at 8:29AM. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Now to my Issue: I opted for the self-installation ki. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. Everything you need is posted to you. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Account - Mobile. There are 10 types of people: those. If they do come on, then again its a white cable/plug in issue. QuickStart, set up and connections. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. Virgin Media;. Choose the best spot for your wifi hub. The distance is approximately 12 metres. You can just disconnect the flylead from the isolator tho as it has a barrel on it. On top of that, Virgin Media also offers a self-install option. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn on suggestions. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. I would like to arrange for someone to come and look at it and if. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. We appreciate you reaching out to us for this query. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Summary of Contents for Virgin Media Virgin TV V6. Virgin Media M125 Fibre Broadband. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Luckily, most newer computers have one already. 5m/4. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. And, of course, you can only use boxes supplied by VM. Teki Screwfix Select. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Ethernet cable is faintly easy to hide. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. Stream from Virgin Media.